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Get answers to the most common questions, or connect with our expert support team. We're committed to your success with Lumixtar.
Frequently Asked Questions
Our MOQ policy balances flexibility with production efficiency:
- Low-Power/SMD LED (0.2W ~ 0.5W) : 5,000 pieces
- High-Power/COB LEDs (1W ~ 5W) : 1,000 pieces
- High-Power/COB LEDs (10W ~ 50W) : 50 pieces
- High-Power/COB LEDs (50W ~ 100W) : 10 pieces
- High-Power/COB LEDs (200W) : 5 pieces
- High-Power/COB LEDs (300W ~ 500W) : 1 pieces
Our standard production lead times vary by product type:
- Standard LEDs: 7-9 working days
- Custom Products: 10-20 working days (includes tooling time)
Lead times start from the date of deposit payment and order confirmation.
We offer flexible payment terms to accommodate different customer needs:
- We prefer 100% payment in advance
Accepted Payment Methods: T/T (Wire transfer), PayPal and Credit Card (for small orders).
We provide comprehensive technical documentation to support your design and production:
- Datasheets: Complete electrical, optical, and thermal specifications
- Spectral Files: Spectral Distribution data in .csv format for optical simulation
- Reliability Reports: Thermal cycling, humidity testing results
All documents are available through our customer portal and are regularly updated. We notify customers of significant document revisions.
Yes, customization is one of our core strengths. We specialize in developing custom LED solutions for specific applications:
- Spectral Tuning: Custom wavelengths for horticulture, medical, or sensing applications
- Special CCT/CRI: Tailored color temperature and color rendering
- Mechanical Customization: Modified package sizes, lens options, or terminal configurations
- Electrical Customization: Specific forward voltage bins, ESD protection levels
- Application-Specific: LEDs optimized for automotive, UV curing, or aerospace applications
We stand behind our products with comprehensive warranty coverage:
- Warranty Period: 2 years
Contact Our Team
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Call +86 134-8012-6825Trust & Compliance
Lumixtar adheres to the highest standards of security, reliability, and customer success.
